RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase,
unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same
condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
* Gift cards
* Downloadable software products
To complete your return, we require a receipt or proof of purchase.
REFUNDS
Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item. Refunds will be made on
the cost of the product only; refunds do not include any shipping and/or
handling charges.We will also notify you of
the approval or rejection of your refund. If you are approved, then
your refund will be processed, and a credit will automatically be applied to
your credit card or original method of payment, within a certain amount of
days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your
refund is officially posted. Next contact your bank. There is often
some processing time before a refund is posted. If you’ve done all of
this and you still have not received your refund yet, please contact us at
info@padgoround.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot
be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to
exchange it for the same item, send us an email at
info@padgoround.com and send your
item to: Pad Go Round, c/o Ruddy Turnstone Product Development, Inc.,
620 East Twiggs Street, Suite 206, Tampa, Florida
33602.
Gifts
If the item was marked as a gift when purchased and shipped directly to you,
you’ll receive a gift credit for the value of your return. Once the returned
item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had
the order shipped to themselves to give to you later, we will send a refund
to the gift giver and he/she will find out about your return.
Shipping
To return your product, you should mail your product to: Pad Go Round, c/o
Ruddy Turnstone Product Development, Inc.,
620 East Twiggs Street, Suite 206, Tampa, Florida
33602.
You will be responsible for paying for your own shipping costs for returning
your item. Shipping costs are non-refundable. If you receive a refund, the
cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product
to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable
shipping service or purchasing shipping insurance. We don’t guarantee that
we will receive your returned item.
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